What our patients say
Our skilled and professional team aim to provide you with exceptional and individualised care, it is therefore paramount that your patient experience reflects these values.
*What our patients' say about their experience with us:
*Source: Patient Survey/Feedback Report Q1 2025
Patient testimonies provide insight and create an impression of a hospital; we are pleased to share these patient testimonials of their experience with us at the Royal Free London Private Patients Unit.
“The nurses were absolutely amazing and took such good care of me. They care a lot & made sure you're okay in every way possible. The doctor also checked in often & I felt well taken care of..”
“The staff were exceptionally friendly and professional, delivering outstanding care throughout my stay. If this was a hotel I would book another night.“
“Very caring & informative. Performed emergency reconstruction surgery to save my life.”
"All the staff have been very kind and attentive to all my needs. I would highly recommend this hospital."
“Kind & professional staff, very attentive & supportive”
“Nursing staff very helpful and caring.”
“Pre-op - carefully planned. Op - extremely well executed. Post-op - super attentive to detail. Step by step discussion on what to do. Ward staff - careful, welcoming, competent.”
“Incredibly friendly & helpful staff. Was seen on time. Blood test didn't hurt!. Nurses & front desk staff are lovely, & put all patients at ease”
“The nursing staff are fantastic, caring, patient. The catering staff are helpful, friendly. The pharmacist I saw, the ward doctors and my consultants, the best!.”
“Very well looked after. Really good food. Attentive & caring staff. Great therapeutic teams!. Nice room with natural height & space for visitors.”
“Wonderful care & professionalism. First class in every way. ”
"Bianca & her therapeutic team were wonderful!. They were caring, accommodating & kind. We really valued their care & expertise."
"Everyone at the hospital kind, professional. Many thanks to all of them."
"Doctor is very professional and Lyndhurst staff are good and friendly. "
"Staff are exceptional, very accommodating, friendly and approachable."
"Outstanding care. Everyone extremely helpful & empathetic."
"Staff from consultant, anasthetist, nurses & HCA & caterers were lovely and attentive. Hospitality was very good too."
“Dr Dupont is very patient, professional and reassuring.”
“I've seen a lot of consultants over the last 3 years. Mr Ghali, Mr Nikkhah and Dr Dulan are fantastic, patient, kind, compassionate. ”
“Mr Ibnauf Suliman is humble, extremely helpful and reassuring. Always gives 110%..”
"Mr Haroon Mann is competent - beyond belief. Reassuring - as felt, his personal manner."
"Kind and friendly staff - smooth process. Grace was lovely! "
"Nerissa Torrente took my blood quickly & painlessly."
“Bianca & her therapeutic team were wonderful!. They were caring, accommodating & kind. We really valued their care & expertise."
"Eric Genovation & Tashana made my visit one of my best visits to any hospital. Please pass on my thanks. Exceptional staff."
If you would like to give your feedback or raise some concerns or complaints, please visit feedback and complaints page.